VitalChek Product Suite v2.0 - Payment Solutions
How to Void a POS Transaction - Engage
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How to Void a POS Transaction - Engage

POS transactions may be voided using the POS terminal and selecting the Void option.

 

 

 

 

Step 1

User selects the VOID option from the main screen using the four-way navigation button to scroll right to highlight Void, then press Enter.

 

 
Step 2

The Enter Operator ID screen displays. Enter Operator ID and press green enter button to continue.

Note - if the Operator ID was entered incorrectly or does not have the authority for the transaction, an error message will be displayed.

 

 

 

 
Step 3

Enter Order # screen displays, enter the number of the order to be voided and press green Enter button to continue.

 

Note: If the void is unable to be processed, the terminal will display: 'Unable to Process Void' along with the reason.
Step 4

Void? Confirmation screen displays with order number and amount.

Press green enter for Yes or red can cancel for No.

 

 
Step 5

Debit Transactions ONLY: Terminal will display Please Swipe Card Ending in xxxx.

 

Pin pad will prompt customer to swipe card and enter PIN.
Step 6

Merchant copy of the receipt automatically prints. Print Customer Copy screen displays, select Yes (green enter) or No (red cancel).

 

 

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